-IBM (IT Help desk - Technical Support Associate) Recruitment Process

Date: 5^th May 2011

Reporting Time: 9:30 AM

Venue: SR Engineering College

Ananthasagar, Hasanparthy, Warangal

Job Role: IT Help desk - Technical Support Associate (100% voice programmes)

• Provide Technical solutions to the external customers
• Awareness of basic networking concepts and technologies
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
• Understanding of operating systems, Windows 2000/NT/XP, configuration options and Troubleshooting
• Browser Support - Internet Explorer
• Ability to identify basic hardware parts and aware of basic hardware concepts
• User level familiarity with at least one e-mail client - Outlook, Notes etc.
• Skilled in commercially standard software applications and major desktop operating systems.

Job Location:  Bangalore / Hyderabad. (Relocation allowance will be provided in case of relocation as per business demand)

Shift: Yes (Should be Flexible)

Eligibility: Any Graduate (10+2+3), Any Post Graduates, and Diploma Holders (10+3)

Hire Type: Regular
    
General Skills required:

         Must have good communication skills

         Must have knowledge on Computer Hardware and Networking concepts

         Must be willing to work in Shifts

CTC:  For Fresher - 2 to 2.5 Lakhs and for the candidates with experience up to 12 Months - 2.5 to 3 Lakhs. 

Selection Process:

         Step 1: Group Discussion (We have eliminated the test process for this hiring)

         Step 2: F2F interview (We will check candidate's communication skills in detail)

         Step 3: Confirmation of short-lists and candidate documentation 

**This role is not into BPO domain.

Note: This is not a JKC organized recruitment event. JKC is only assisting the hosting college in pooling the students.